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Customer Satisfaction Survey
How did we do? Your feedback is very important to us. If you would like to speak further about your experience, please contact our team at
[email protected]
. Thank you for your participation.
12
Questions
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1
Which of our locations did you visit?
Kansas City Campus for Animal Care
Zona Rosa
Petco
Other
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2
What type of animal(s) did you adopt?
*
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Cat
Dog
Small animal (guinea pig, rabbit, etc.)
Did not adopt during visit
Other
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3
Please rate the timeliness of the greeting you received upon entering the main lobby.
*
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4
Please rate the level of professionalism and courtesy of our staff.
*
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5
Please rate the cleanliness and appearance of our facilities.
*
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6
Please rate our staff's ability to understand your needs and/or challenges.
*
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7
Please rate the amount of time taken to get matched with an animal.
*
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8
Please rate the level of customer communications you received during the matchmaking process.
*
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9
Please rate the sufficiency and clarity of information/resources you were provided.
*
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10
Please rate the availability of merchandise in the retail area.
*
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11
Please rate your overall satisfaction with your experience.
*
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12
Comments or feedback (optional)
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